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PRIVACY POLICY

PRIVACY POLICY

KPDir.com — Kotapride

Effective Date: 17 September 2026

Last Updated: 17 September 2026

Website: https://kpdir.com/

Business / Brand Name: Kotapride

Legal Operator: Kotapride

Business Address: dadabari kota raj

Contact Email: kotapridetech@gmail.com

1. INTRODUCTION

Welcome to KPDir.com (“KPDir”, “we”, “us”, “our”, or “Platform”).

KPDir.com is a business listing and discovery platform operated under the Kotapride brand. The Platform may allow businesses, service providers, professionals, and other eligible entities to create, submit, manage, and promote business listings.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information in connection with our Website, business listing services, KYC verification, customer support, and related activities.

By using our Platform, you acknowledge that you have reviewed this Privacy Policy. Where applicable law requires consent or another legal basis for processing, KPDir will process personal data in accordance with the applicable requirements.

IMPORTANT: This Privacy Policy governs privacy and personal data handling. The Terms & Conditions, Refund & Cancellation Policy, and KYC / Verification Policy contain additional provisions governing use of the Platform and purchased services.

2. IMPORTANT BUSINESS LISTING AND TRANSACTION DISCLAIMER

2.1 Listings May Be Unverified

KPDir.com may display business listings that are unverified, partially verified, outdated, incomplete, or submitted by third parties.

Unless a listing is expressly identified as having undergone a particular verification process, users must not assume that the listing has been independently verified by KPDir.

A verification badge or status, where provided, represents only the stated scope of the checks performed. It does not guarantee the overall legitimacy, quality, financial reliability, safety, or future conduct of the business.

2.2 Independent Verification Is the User’s Responsibility

Before contacting, hiring, purchasing from, making payments to, or entering into any agreement with a listing owner, users should independently verify relevant information.

This may include:

  • Business identity and ownership.
  • Address and contact details.
  • Applicable licenses and qualifications.
  • Product or service quality.
  • Pricing and payment terms.
  • Refund, cancellation, and delivery conditions.
  • Reviews and other relevant information.

2.3 Payments and Work Arrangements With Listing Owners

KPDir is a business discovery and listing platform and is not automatically a party to transactions between users and listing owners.

If you contact a business listed on KPDir and subsequently:

  • Pay money to the listing owner.
  • Purchase a product or service.
  • Hire the listing owner.
  • Give an advance payment or deposit.
  • Enter into a contract.
  • Provide work, services, or materials.
  • Share personal or business information.
  • Agree to any commercial arrangement.

You do so based on your own assessment and the terms agreed with the relevant party.

Any payment, hiring arrangement, work arrangement, purchase, or other transaction undertaken directly with a listing owner is the responsibility of the parties involved, subject to applicable law and any responsibility that KPDir may have under a separate agreement or mandatory legal requirement.

KPDir does not automatically guarantee that a listing owner will:

  • Deliver promised goods or services.
  • Complete a project.
  • Pay agreed compensation.
  • Return an advance payment.
  • Honor a quotation or verbal promise.
  • Maintain business operations.
  • Provide a refund.
  • Perform work to an expected standard.

Users should exercise appropriate caution and independently verify the identity and reliability of a listing owner before transferring money or entering into an agreement.

2.4 No Automatic Endorsement

Publication of a business listing does not automatically mean that KPDir endorses, recommends, employs, partners with, or guarantees the listed business.

Any express partnership, endorsement, or verification claim must be interpreted according to its actual scope and applicable terms.

2.5 Fraudulent or Misleading Listings

If you believe a listing contains fraudulent, misleading, unlawful, or harmful information, contact KPDir through the official support channel with relevant details and supporting evidence.

KPDir may investigate and take appropriate action, including correction, restriction, removal, or referral to competent authorities where legally appropriate.

3. INFORMATION WE COLLECT

KPDir may collect information depending on how you interact with the Platform and the services you use.

3.1 Account and Registration Information

This may include:

  • Name.
  • Email address.
  • Mobile number.
  • Login details.
  • Account identifiers.
  • Registration information.

We collect such information where necessary for account creation, management, communication, and service delivery.

3.2 Business Listing Information

When a user creates or manages a listing, we may collect:

  • Business name.
  • Business category.
  • Business address.
  • Business contact information.
  • Business website and social media links.
  • Business descriptions.
  • Images, logos, and other submitted content.
  • Business hours and service details.
  • Information relevant to listing verification.

Some listing information may be displayed publicly according to the listing settings, service scope, and applicable law.

3.3 KYC and Verification Information

Where our verification process requires it, we may collect information reasonably necessary to verify identity, business ownership, authorization, or other eligibility requirements.

Depending on the actual verification process, this may include:

  • Identity information.
  • Business registration information.
  • Ownership or authorization details.
  • Supporting documents.
  • Verification-related communication.

KPDir should collect only information reasonably necessary for a defined and lawful purpose.

We do not promise that a verification process will detect every form of fraud or guarantee that a business will remain legitimate after verification.

3.4 Payment and Transaction Information

KPDir may collect or receive:

  • Order ID.
  • Transaction reference.
  • Payment status.
  • Purchased service details.
  • Refund information.
  • Payment dispute information.
  • Relevant billing information.

Payments may be processed through authorized third-party payment providers, including Razorpay and Cashfree.

KPDir should not request users to disclose card PINs, CVVs, passwords, or confidential authentication credentials through unauthorized channels.

3.5 Customer Support and Complaints

When you contact us, we may collect:

  • Name and contact details.
  • Complaint details.
  • Listing or account information.
  • Order and transaction references.
  • Documents or information voluntarily submitted for investigation.

This information may be used to investigate, respond to, and resolve the relevant request.

3.6 Technical and Usage Information

Depending on the technology implemented on our Website, we may collect:

  • IP address.
  • Browser and device information.
  • Operating system.
  • Website activity and interaction information.
  • Security and diagnostic logs.
  • Cookie and similar technology information.

The actual information collected depends on the technical configuration of the Platform.

4. PURPOSES OF DATA PROCESSING

KPDir may process personal information for the following purposes, where lawful and applicable:

  1. Creating and managing user accounts.
  2. Publishing and managing business listings.
  3. Performing KYC or business verification.
  4. Processing and reconciling payments.
  5. Providing purchased listing services.
  6. Responding to customer support requests.
  7. Handling complaints and disputes.
  8. Preventing fraud, misuse, and security incidents.
  9. Maintaining website functionality and security.
  10. Improving Platform performance and user experience.
  11. Sending service-related communications.
  12. Complying with applicable legal and regulatory obligations.
  13. Protecting the rights, safety, and property of users and the Platform.
  14. Other purposes disclosed to the user and supported by an applicable legal basis.

We should not use personal data for unrelated purposes without an appropriate legal basis or required notice.

5. LEGAL BASIS FOR PROCESSING

KPDir will determine the applicable legal basis for processing based on the relevant data, purpose, user, location, and law.

Depending on the circumstances, processing may be based on:

  • Consent.
  • Provision of requested services.
  • Compliance with a legal obligation.
  • Legitimate and lawful operational purposes where permitted.
  • Prevention, investigation, or response to fraud and security incidents.
  • Other legally recognized grounds.

Where consent is required, users should be provided with appropriate information before consent is collected.

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 must be considered for applicable processing activities and their effective dates. The notified Rules provide requirements concerning clear notices, purposes, consent, and user rights. KPDir must implement the requirements that apply to its processing activities when they become effective. Official MeitY notification

6. PUBLIC BUSINESS LISTINGS AND PERSONAL INFORMATION

6.1 Public Display

Information submitted for a public business listing may be displayed to website visitors, search engines, and other users according to the service scope and applicable settings.

Users must carefully consider what information they publish.

6.2 Personal Contact Details

Business owners should avoid publishing unnecessary personal information in publicly visible fields.

Where a business uses a personal phone number or address for commercial purposes, the listing owner is responsible for ensuring that its publication and use are lawful and authorized.

6.3 Third-Party Information

You must not publish another individual’s personal information without appropriate authorization or a lawful basis.

If a listing contains personal information that should not be publicly displayed, contact KPDir through the official support channel.

6.4 Removal Requests

KPDir may review requests to correct, restrict, or remove personal information from listings, subject to applicable law, the rights of other parties, legitimate retention requirements, and the circumstances of the request.

7. KYC DATA HANDLING

7.1 Verification Purpose

KYC information may be processed to support business verification, prevent misuse, investigate suspicious activity, and fulfill relevant service or legal requirements.

7.2 Data Minimization

KPDir should request only the documents and information reasonably necessary for the stated verification purpose.

7.3 Access Restrictions

Access to KYC information should be restricted to authorized personnel or service providers with a legitimate need to access the information.

7.4 Third-Party Verification

If KPDir uses a third-party verification service, the relevant provider may process information according to its applicable terms, contractual arrangements, and legal obligations.

7.5 Verification Does Not Guarantee Safety

A completed KYC check does not guarantee that a business is free from fraud, financially reliable, continuously compliant, or safe to transact with.

7.6 False or Fraudulent Documents

If submitted information appears false, forged, unauthorized, or materially misleading, KPDir may investigate and take proportionate action, subject to applicable law.

7.7 Retention

KYC information should be retained only for the period reasonably necessary for the stated purpose, legal requirements, security, dispute resolution, and legitimate operational needs.

The exact retention period must be determined according to the actual verification process and applicable legal obligations.

8. PAYMENT PROCESSING

8.1 Payment Providers

KPDir may use Razorpay and Cashfree for payment processing.

The relevant payment provider may collect or process payment-related information according to its own applicable policies, terms, and legal obligations.

8.2 Payment Security

Users should use only authorized payment channels and must not share confidential authentication information with unauthorized persons.

KPDir will not claim that payment processing eliminates every possibility of fraud, payment failure, or dispute.

8.3 Transaction Records

KPDir may retain information necessary to:

  • Confirm payment status.
  • Activate a purchased service.
  • Reconcile transactions.
  • Process refunds where applicable.
  • Investigate payment disputes.
  • Meet legal or accounting requirements.

8.4 Refunds and Disputes

Payment-related requests are handled according to the applicable Refund & Cancellation Policy, service terms, payment provider procedures, and applicable law.

Nothing in this Privacy Policy waives a user’s mandatory legal rights.

9. DATA SHARING AND DISCLOSURE

KPDir may disclose personal information where reasonably necessary and legally permitted, including to:

9.1 Service Providers

  • Hosting providers.
  • Cloud infrastructure providers.
  • Payment processors.
  • KYC and verification providers.
  • Security service providers.
  • Customer support providers.
  • Communication service providers.
  • Analytics providers where implemented.

9.2 Legal and Regulatory Authorities

Information may be disclosed when required by law, a valid legal process, or an applicable lawful direction from a competent authority.

9.3 Fraud Prevention and Security

Information may be shared where reasonably necessary to investigate or prevent fraud, unauthorized activity, security incidents, or other unlawful activity, subject to applicable legal requirements.

9.4 Business Transfers

If KPDir’s business, assets, or relevant operations are reorganized, transferred, or acquired, personal information may be handled as part of that transaction subject to applicable law and appropriate safeguards.

9.5 No Unrestricted Disclosure

KPDir should not disclose personal information indiscriminately or for unrelated purposes without an appropriate legal basis.

10. INTERNATIONAL USERS AND CROSS-BORDER PROCESSING

KPDir targets users in India and internationally.

Personal information may be accessed or processed in different jurisdictions depending on the services, infrastructure, providers, and legal arrangements used by KPDir.

Cross-border processing and transfers shall be handled in accordance with applicable law, required safeguards, and relevant contractual obligations.

Privacy rights and obligations may vary depending on a user’s location and the nature of the processing.

KPDir does not represent that the privacy laws of every country apply in the same way or that every international processing arrangement is identical.

11. DATA SECURITY

KPDir should maintain appropriate technical and organizational safeguards proportionate to the information processed and the risks involved.

Possible safeguards may include:

  • Access controls.
  • Secure authentication.
  • Appropriate encryption and secure transmission.
  • Security monitoring.
  • Backup and recovery procedures.
  • Staff or service-provider access restrictions.
  • Incident response procedures.

No website, server, or online transmission can be guaranteed to be completely secure.

Users must also protect their account credentials and promptly report suspected unauthorized activity.

KPDir should not publish security claims that are inconsistent with its actual technical implementation.

12. DATA RETENTION AND DELETION

12.1 Retention Principle

KPDir should retain personal information only for as long as reasonably necessary for the purposes for which it was collected, applicable legal obligations, security, dispute resolution, and legitimate operational requirements.

12.2 Account Closure

Users may request account closure through the available official process.

Account closure does not necessarily require immediate deletion of every record. Certain information may need to be retained for legal compliance, fraud prevention, financial reconciliation, security, or dispute resolution.

12.3 KYC Records

KYC document retention must follow an established retention schedule and applicable legal requirements.

Documents should not be retained indefinitely without a legitimate reason.

12.4 Backups

Information may remain in secure backups for a limited period after deletion from active systems, where reasonably necessary for security, recovery, or legal requirements.

13. USER RIGHTS AND REQUESTS

Depending on applicable law and the circumstances of processing, individuals may have rights concerning their personal information, including:

  • Requesting information about processing.
  • Requesting correction of inaccurate information.
  • Requesting deletion or erasure where legally available.
  • Withdrawing consent where consent is the legal basis and withdrawal is available.
  • Submitting a grievance or complaint.
  • Exercising other rights provided by applicable law.

Requests may be subject to reasonable identity verification and lawful exceptions.

To submit a privacy request, contact:

Privacy Email: [Official Privacy Email]

Support Email: [Official Support Email]

KPDir should provide a practical process for handling relevant requests and complaints within applicable legal requirements.

14. COOKIES AND TRACKING TECHNOLOGIES

KPDir may use cookies and similar technologies where implemented.

These technologies may support:

  • Essential website functionality.
  • Session management.
  • Security.
  • User preferences.
  • Analytics.
  • Performance monitoring.
  • Other disclosed purposes.

The final published policy should accurately describe the cookies and tracking tools actually used on the Website.

Users may be able to manage certain cookie preferences through browser settings or available website controls, subject to technical limitations and applicable law.

15. COMMUNICATIONS AND MARKETING

KPDir may send service-related communications necessary for account management, verification, transactions, security, and customer support.

Marketing communications, where sent, shall be handled according to applicable law and relevant user choices.

Users should be provided with an appropriate method to manage or opt out of promotional communications where required.

Opting out of marketing communications may not prevent essential transactional or security communications.

16. CHILDREN’S PRIVACY

KPDir does not intend to collect unnecessary personal information from children.

Where applicable law requires special safeguards, parental consent, age-related controls, or other measures, KPDir shall apply the requirements relevant to its activities.

Users must not submit another individual’s personal information without appropriate authorization or lawful basis.

17. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites, business pages, payment providers, social media services, or other external services.

KPDir does not control the privacy practices of independent third parties.

Users should review the relevant third-party privacy policies before sharing information or completing transactions.

A link to a third-party website does not automatically mean that KPDir endorses or guarantees that website.

18. BUSINESS OWNER RESPONSIBILITIES

Business owners using KPDir must:

  1. Submit accurate and lawful information.
  2. Obtain appropriate authorization before publishing personal information belonging to others.
  3. Handle customer information lawfully.
  4. Avoid unnecessary collection of sensitive personal information.
  5. Use customer contact details only for lawful and disclosed purposes.
  6. Maintain appropriate security for information they control.
  7. Notify KPDir of material inaccuracies in their listing.
  8. Respect applicable privacy, consumer protection, and communications laws.

KPDir may restrict or remove a listing where it reasonably identifies a violation of these requirements or applicable law.

19. DATA BREACH AND SECURITY INCIDENTS

KPDir should maintain an incident response process to identify, investigate, contain, and address suspected personal data breaches and other security incidents.

Where a legally reportable incident occurs, KPDir shall follow applicable notification, cooperation, and remediation obligations.

Users should promptly report suspected unauthorized access, data exposure, or security concerns through the official security or support contact.

20. GRIEVANCE REDRESSAL

For privacy-related concerns, users may contact KPDir through the official email address.

A complaint should include:

  • Name and contact information.
  • Relevant account or listing details.
  • Description of the privacy concern.
  • Supporting information where appropriate.

KPDir should review and respond to complaints according to applicable law and its internal grievance process.

If a specific grievance officer is legally required for the relevant services, the appropriate contact details should be published.

21. CHANGES TO THIS PRIVACY POLICY

KPDir may update this Privacy Policy to reflect changes in:

  • Services.
  • Data collection and processing.
  • Technology.
  • Security practices.
  • Legal requirements.
  • Third-party service arrangements.

The updated policy should display its revised effective date.

Where required, material changes shall be communicated through an appropriate method.

22. CONTACT INFORMATION

For privacy questions, data requests, complaints, or concerns:

Website: https://kpdir.com/

 

23. USER ACKNOWLEDGEMENT

By using KPDir.com, users acknowledge that:

  1. Business listings may be unverified, incomplete, or outdated.
  2. Users should independently verify business information before entering into transactions.
  3. KPDir is not automatically a party to transactions between users and listing owners.
  4. Personal information may be processed according to this Privacy Policy and applicable law.
  5. KYC or verification does not guarantee a business’s ongoing legitimacy, safety, or performance.
  6. Users should avoid sharing unnecessary confidential information.
  7. Applicable legal rights and protections are not waived by this Privacy Policy.

END OF PRIVACY POLICY

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